.desk-app{height:100vh;min-height:620px;display:flex;background:#f2f3f8;color:#303641;font:14px -apple-system,BlinkMacSystemFont,Segoe UI,Microsoft YaHei,sans-serif}.desk-app *{box-sizing:border-box}.desk-app button,.demo-login button{cursor:pointer;font:inherit;transition:background .15s}.desk-app button{border:0;background:transparent;color:inherit}.desk-app button:hover{color:#22b8c7;background:#f0f9fa}.desk-app button:disabled{opacity:.4;cursor:not-allowed}.desk-app input,.desk-app textarea,.desk-app select,.demo-login input{font:inherit;color:#394454;border:1px solid #e1e5eb;outline:0;border-radius:4px;padding:9px 10px;background:#fff}.desk-app input:focus,.desk-app textarea:focus,.desk-app select:focus{border-color:#39b9c7}.desk-app a{color:#26aebd;text-decoration:none}.desk-nav{width:64px;flex-shrink:0;background:#03233f;display:flex;align-items:center;flex-direction:column;padding:15px 0 12px;gap:12px;color:#eef5f8}.desk-logo{width:36px;height:36px;background:linear-gradient(135deg,#50d5ef,#43a8e2);border-radius:50%;font-size:11px;display:flex;flex-direction:column;justify-content:center;align-items:center;font-weight:700;margin-bottom:13px;color:#fff}.desk-logo span{font-size:7px;letter-spacing:1px}.desk-nav button{color:#f1f6f9;width:42px;height:40px;border-radius:5px;font-size:23px;position:relative}.desk-nav button.selected{background:#536775}.desk-nav button.selected:before{content:"";position:absolute;left:0;top:6px;bottom:6px;width:4px;background:#29d0dd;border-radius:2px}.desk-nav button:hover{background:#254858;color:#fff}.desk-nav .nav-bottom{margin-top:auto}.desk-shell{flex:1;min-width:0;display:flex;flex-direction:column}.desk-top{height:43px;flex-shrink:0;display:flex;align-items:center;gap:18px;background:#fff;border-bottom:1px solid #f0f1f5;padding:0 20px;font-size:13px;color:#8b99a8}.agent-status{display:flex;gap:8px;align-items:center;color:#59636c!important}.agent-status i{height:9px;width:9px;border-radius:50%;background:#f4bb2d}.agent-status i.online{background:#14cb82}.top-divider{height:22px;border-left:1px solid #f2f3f6}.desk-top>.anticon{font-size:18px;color:#7ebc86}.top-name{margin-left:auto;color:#637284}.local-badge{color:#99a8b5;font-size:9px;letter-spacing:1px;margin-left:12px;border:1px solid #e2e8ed;padding:3px 6px;border-radius:3px}.desk-workspace{display:flex;flex:1;min-height:0}.conversation-list{width:280px;flex-shrink:0;background:#fff;border-right:1px solid #e8ebf1;overflow:auto}.list-heading{display:flex;align-items:center;height:42px;padding:0 16px;border-bottom:1px solid #f4f5f7}.list-heading b{font-size:14px;flex:1}.list-heading button{color:#66c4cd;padding:4px 7px}.list-tabs{height:42px;display:flex;align-items:center;gap:18px;padding:0 16px}.list-tabs>button{padding:9px 0;font-size:13px;position:relative;white-space:nowrap}.list-tabs>button.active{color:#233e3c;font-weight:600}.list-tabs>button.active:after{content:"";height:2px;background:#32c5ac;position:absolute;left:0;right:0;bottom:1px}.list-tabs>span{flex:1}.list-tabs>button:last-child{color:#46b6c3}.list-search{height:29px;margin:0 14px 9px;border:1px solid #edf0f3;border-radius:4px;display:flex;align-items:center;padding:0 8px;color:#b0bbc5}.list-search input{border:0;padding:4px 7px;width:100%;font-size:12px}.queue-strip{background:#fbfcfd;border-top:1px solid #f4f5f6;border-bottom:1px solid #f0f2f5;display:flex;justify-content:space-between;padding:7px 14px;font-size:11px;color:#9ba6b3}.queue-strip button{color:#28b4c0!important;padding:0;font-size:11px}.conversation{display:flex;align-items:center;width:100%;padding:16px 10px!important;text-align:left;gap:10px;min-height:79px;border-bottom:1px solid #f7f8fa!important}.conversation.current{background:#cdf0f4!important}.avatar{width:36px;height:36px;border-radius:50%;background:#23cda5;color:#fff;display:flex;align-items:center;justify-content:center;font-size:20px;flex-shrink:0}.avatar.blue{background:#54b5f5;width:42px;height:42px}.queue-avatar{background:#f2bb50}.conversation-content{flex:1;min-width:0}.conversation-content>b{font-size:13px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#3d444b}.conversation-content>span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;color:#9ba1a7;margin-top:6px}.conversation-tail{align-self:flex-start;display:flex;align-items:flex-end;flex-direction:column;gap:8px;max-width:55px}.conversation-tail small{font-size:10px;color:#a4acb6;white-space:nowrap}.conversation-tail em{font-size:10px;font-style:normal;background:#ff776c;border-radius:12px;min-width:16px;text-align:center;color:#fff;padding:1px 4px}.star{color:#edb543!important}.colleagues>div{display:flex;gap:10px;padding:16px;border-bottom:1px solid #f0f2f5}.colleagues b{font-size:13px}.colleagues small{display:block;color:#99a4b0;font-size:11px;margin-top:6px}.count{margin-left:auto;color:#45b6c5}.chat-panel{flex:1;display:flex;flex-direction:column;min-width:300px;min-height:0;background:#f2f3f8}.chat-heading{height:42px;flex-shrink:0;border-bottom:1px solid #e4e7ee;display:flex;align-items:center;padding:0 13px;gap:18px}.chat-heading>b{font-size:13px;max-width:180px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.duration{font-size:11px;color:#8f96a0}.tag-button{border:1px solid #dce0e7!important;font-size:11px!important;padding:4px 7px!important;white-space:nowrap}.chat-actions{margin-left:auto;display:flex;align-items:center}.chat-actions button{font-size:13px;padding:6px 12px;border-left:1px solid #e9ebf0;white-space:nowrap}.message-scroll{flex:1;overflow:auto;padding:20px 16px;scroll-behavior:smooth}.message-row{display:flex;align-items:flex-start;flex-direction:column;margin-bottom:24px;position:relative}.message-row.outgoing{align-items:flex-end}.message-meta{font-size:10px;color:#a0a8b2;margin:0 0 5px;display:flex;gap:6px;align-items:center}.message-meta b{font-size:12px;color:#414952;font-weight:600}.message-meta em{font-size:10px;background:#fff0cf;color:#aa8a32;padding:2px 5px;font-style:normal;border-radius:3px}.message-bubble{background:#b9e5fa;border-radius:8px;max-width:85%;font-size:13px;padding:11px 14px;line-height:1.65;color:#435564;white-space:pre-wrap;overflow-wrap:anywhere}.outgoing .message-bubble{background:#fff;color:#50575f}.internal .message-bubble{background:#fff5d8;color:#876b28}.message-bubble.recalled{background:transparent;color:#9ba5af;font-style:italic;padding:5px}.read-mark{color:#54b8c6}.recall{opacity:0;position:absolute;bottom:-18px;font-size:10px!important;color:#a4adb7!important;padding:0!important}.message-row:hover .recall{opacity:1}.system-message{text-align:center;margin:0 auto 18px;color:#a8afb9;font-size:11px;line-height:1.7}.queued-banner{background:#fff8e4;padding:12px;text-align:center;color:#ab8b43;margin-bottom:20px}.queued-banner button{color:#1ca5b2;border:1px solid #c5e5e7;padding:4px 10px;margin-left:10px}.composer{height:220px;margin:0 8px 8px;background:#fff;border-radius:10px;box-shadow:0 2px 10px #28364a06;flex-shrink:0;display:flex;flex-direction:column;padding:12px 13px 9px}.composer-toolbar{display:flex;gap:12px;align-items:center;color:#aaaeb5;height:24px;font-size:12px}.composer-toolbar button{padding:0;color:#8e98a6;font-size:12px}.composer-toolbar button.active{color:#3ab9c6}.composer-toolbar .anticon{font-size:18px;color:#a3b1c1}.composer-spacer{flex:1}.composer textarea{border:0;resize:none;width:100%;flex:1;padding:12px 0;font-size:13px;background:transparent}.composer textarea::placeholder{color:#c2c7cd}.composer-footer{display:flex;align-items:center;justify-content:space-between}.composer-footer>span{font-size:10px;color:#b8bfc8}.green,.desk-app .green{border:0;border-radius:5px;background:#08ce68;color:#fff;padding:9px 18px;font-size:13px;cursor:pointer}.desk-app .green:hover{background:#06b95d;color:#fff}.customer-panel{width:380px;flex-shrink:0;background:#fff;border-left:1px solid #e7eaf0;overflow:auto}.right-tabs{height:42px;border-bottom:1px solid #eceff3;display:flex;gap:28px;padding:0 24px;align-items:center;position:sticky;top:0;background:#fff;z-index:1}.right-tabs button{height:100%;font-size:13px;position:relative;padding:0;white-space:nowrap}.right-tabs button.active{color:#20c77d}.right-tabs button.active:after{content:"";position:absolute;bottom:0;left:0;right:0;background:#2dcd8b;height:2px}.customer-profile{display:flex;align-items:center;gap:12px;padding:16px 22px 10px}.customer-profile b{font-size:13px}.customer-tags{padding:0 22px 18px;display:flex;gap:5px;flex-wrap:wrap}.customer-tags button{border:1px solid #e0e5ec;padding:3px 6px;font-size:11px;color:#8893a0}.info-heading{height:37px;border-bottom:1px solid #eff1f4;margin:0 16px;display:flex;align-items:center;gap:40px;font-size:12px}.info-heading>span{color:#36c59d;border-bottom:2px solid #35c59d;height:100%;padding:10px 0}.info-heading button{font-size:12px;padding:0;color:#8494a8}.info-list{padding:7px 16px}.info-row{display:flex;gap:12px;align-items:flex-start;font-size:11px;min-height:35px;line-height:1.7;padding:8px 0}.info-row>span{color:#a1adbd;width:67px;flex-shrink:0}.info-row p{margin:0;color:#647180;word-break:break-all}.customer-edit{padding:8px 16px 22px}.customer-edit label{display:flex;align-items:center;gap:12px;margin-bottom:9px}.customer-edit label>span{font-size:11px;width:67px;flex-shrink:0;color:#a1adbd}.customer-edit input{min-width:0;width:100%;font-size:12px;padding:6px 8px;border-color:#edf0f4}.customer-edit>button{margin-left:79px;margin-top:5px}.outline,.desk-app .outline{border:1px solid #dce3ea;background:#fff;color:#617180;border-radius:4px;padding:8px 13px;font-size:12px}.desk-app .danger-outline{color:#de665e;border:1px solid #edc8c5;border-radius:4px;padding:8px 13px}.quick-list,.summary-form{padding:20px}.muted{color:#9aa5b2;font-size:12px;line-height:1.8}.quick-list>button:not(.outline){display:block;width:100%;text-align:left;border:1px solid #e9edf2;border-radius:5px;padding:13px;margin:12px 0}.quick-list>button b{font-size:13px}.quick-list>button p{font-size:12px;line-height:1.8;color:#8995a3;margin:6px 0}.quick-list>button span{font-size:10px;color:#38b1be}.quick-list>input,.quick-list>textarea{display:block;width:100%;margin:10px 0;font-size:12px}.quick-list textarea{height:90px;resize:vertical}.summary-form h3{font-size:15px;margin:0 0 23px}.summary-form label,.settings-form label{display:flex;flex-direction:column;gap:9px;margin-bottom:20px;color:#718091;font-size:12px}.summary-form textarea{height:150px;resize:vertical}.list-empty{padding:45px 16px;color:#a5afba;text-align:center;font-size:12px;line-height:2.2}.no-chat{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;color:#a4afbc}.no-chat>.anticon{font-size:54px;color:#cbd8e1}.no-chat h2{font-weight:500;font-size:18px;margin:23px 0 2px}.no-chat p{font-size:12px}.no-chat a{margin-top:10px;font-size:12px}.management{flex:1;padding:30px 38px;overflow:auto}.management-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.management-heading h1{font-size:23px;font-weight:600;margin:0 0 8px}.management-heading p{font-size:12px;color:#9da7b4;margin:0}.management-filters{display:flex;align-items:center;gap:12px;margin-bottom:20px}.management-filters input{width:300px}.management-filters>span{font-size:12px;color:#9ca7b4;margin-left:auto}.data-table{border:1px solid #e9edf2;border-radius:8px;overflow:hidden;background:#fff}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{background:#fafbfd;color:#8d99a7;font-weight:500;padding:15px 18px;border-bottom:1px solid #edf0f4}td{padding:17px 18px;border-bottom:1px solid #f0f2f5;color:#697787}td b{color:#424e5d;font-weight:500}td small{display:block;margin-top:6px;font-size:10px;color:#a6afba;max-width:180px;overflow:hidden;text-overflow:ellipsis}.status-pill{font-size:11px;padding:4px 8px;border-radius:3px;background:#eff2f5;color:#8996a4;white-space:nowrap}.status-pill.active{background:#e7f9f1;color:#25b989}.status-pill.queued{background:#fff4d9;color:#c29a36}.text-button{color:#21b2c1!important;padding:0}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;margin-bottom:25px}.metric-grid>div{background:#fff;border:1px solid #e9edf3;padding:24px;border-radius:7px}.metric-grid span{font-size:13px;color:#8693a3}.metric-grid strong{display:block;font-size:35px;font-weight:500;color:#365265;margin:15px 0}.metric-grid p{font-size:11px;color:#a6b0bc;margin:0}.white-card{background:#fff;border:1px solid #e9edf2;padding:24px;border-radius:7px;margin-bottom:22px}.white-card h3{font-size:15px;font-weight:500;margin:0 0 25px}.agent-metric{display:flex;align-items:center;gap:20px;padding:14px 0;border-top:1px solid #f1f3f6;font-size:12px;color:#8a96a5}.agent-metric b{color:#536172;width:100px}.agent-metric .avatar{font-size:15px;width:32px;height:32px}.bar{height:6px;background:#f0f3f6;border-radius:10px;flex:1;overflow:hidden;margin:0 20px}.bar i{height:100%;background:#5fcbb9;display:block;min-width:3px}.audit-row{font-size:12px;color:#8593a2;display:flex;gap:25px;padding:12px 0;border-top:1px solid #f2f4f7}.audit-row span:last-child{color:#abb4bf;font-size:11px}.channel-card{max-width:800px;text-align:center;padding:45px}.channel-icon{font-size:40px;color:#37bdc8}.channel-card h2{font-size:20px;font-weight:500}.channel-card p{color:#96a1af;font-size:13px;line-height:1.9}.channel-address{padding:15px;background:#f6f8fa;color:#728494;margin:25px 0;font-family:monospace;-webkit-user-select:all;user-select:all}.link-button{display:inline-block;margin-right:12px;color:#fff!important}.scope-note{font-size:12px!important;color:#9ba6b3!important;line-height:1.9;margin-top:28px;padding:15px;background:#f7f9fb;text-align:left;border-radius:4px}.settings-form{max-width:690px}.settings-form label{max-width:490px}.settings-form textarea{height:90px;resize:vertical}.settings-form hr{border:0;border-top:1px solid #edf0f3;margin:30px 0}.desk-toast{position:fixed;top:60px;left:50%;transform:translate(-50%);background:#fff;border:1px solid #d7eee5;box-shadow:0 6px 24px #183b4922;border-radius:6px;padding:13px 20px;z-index:30;color:#28a87b;font-size:13px;max-width:80vw}.desk-toast.error{color:#cf6660;border-color:#f1d7d2}.desk-toast button{margin-left:15px;color:#b2b8c0}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#12263855;z-index:40;display:flex;align-items:center;justify-content:center;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.desk-modal{background:#fff;border-radius:9px;width:450px;padding:26px;position:relative;box-shadow:0 18px 60px #12263833}.desk-modal h2{font-size:18px;font-weight:500;margin:0 0 22px}.desk-modal p{font-size:13px;color:#8a96a4;line-height:1.9}.desk-modal input,.desk-modal textarea,.desk-modal select{width:100%;margin:10px 0}.desk-modal textarea{height:95px;resize:vertical}.modal-x{position:absolute;right:15px;top:13px;font-size:23px!important;color:#a8b1bc!important}.modal-footer{display:flex;justify-content:flex-end;gap:12px;margin-top:25px}.demo-login{min-height:100vh;background:radial-gradient(ellipse at 10% 20%,#e4f5f6 0,transparent 48%),#f3f5f9;display:flex;align-items:center;justify-content:center;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Microsoft YaHei,sans-serif;color:#30495b}.login-brand{position:absolute;left:45px;top:35px;font-size:21px;color:#173f50;font-weight:600}.login-brand small{font-size:10px;margin-left:10px;letter-spacing:2px;color:#72a1af}.demo-login form{width:420px;background:#fff;padding:42px 40px;border:1px solid #e9eef3;box-shadow:0 18px 70px #284b6610;border-radius:10px}.login-caption{color:#43b7bd;font-size:12px}.demo-login h1{font-size:25px;font-weight:600;margin:11px 0}.demo-login p{color:#a6afba;font-size:12px;margin-bottom:30px}.demo-login label{display:flex;flex-direction:column;font-size:12px;gap:9px;margin:20px 0;color:#7d8a98}.demo-login input{padding:12px}.login-submit{width:100%;padding:12px!important;margin:10px 0 15px}.demo-login form>small{display:block;text-align:center;font-size:10px;color:#a7b2bf}.demo-login form>a{display:block;text-align:center;margin-top:23px;text-decoration:none;color:#43afb9;font-size:12px}.demo-corner{position:fixed;right:20px;bottom:15px;font-size:10px;letter-spacing:2px;color:#a7b7c3}.desk-error{color:#cb625c;font-size:12px;background:#fff1ef;padding:10px;border-radius:4px}@media(max-width:1300px){.customer-panel{width:300px}.conversation-list{width:250px}.right-tabs{gap:20px;padding:0 18px}.chat-heading{gap:10px}.chat-actions button{padding:6px 8px}.info-heading{gap:25px}}@media(max-width:1000px){.customer-panel{width:260px}.conversation-list{width:220px}.chat-heading .duration,.tag-button{display:none}.desk-top{gap:12px}.top-name{font-size:11px}.management{padding:25px}.metric-grid{gap:10px}.metric-grid>div{padding:18px}.customer-edit label>span,.info-row>span{width:55px}.customer-edit>button{margin-left:0}}@media(max-width:760px){.desk-app{min-width:730px}.customer-panel{width:240px}.conversation-list{width:185px}.desk-nav{width:52px}.chat-panel{min-width:250px}.top-name .local-badge{display:none}.desk-top>a{font-size:10px}.conversation-tail{display:none}.list-tabs{gap:14px}.metric-grid{grid-template-columns:repeat(2,1fr)}}.message-attachment{display:block;max-width:260px;max-height:220px;border-radius:5px;object-fit:contain}.message-bubble a>small{display:block;font-size:10px;margin-top:5px;color:#7c91a0}.login-brand .anticon{margin-right:5px}.mobile-desk-tabs{display:none}@media(max-width:640px){.desk-app{min-width:0;min-height:0;height:100dvh;width:100%;overflow:hidden}.desk-nav{width:46px;padding-top:10px;gap:10px}.desk-nav button{width:36px;height:36px;font-size:21px}.desk-logo{width:30px;height:30px;font-size:9px;margin-bottom:5px}.desk-logo span{font-size:6px}.desk-shell{width:calc(100% - 46px);min-width:0}.desk-top{padding:0 10px;height:42px;gap:8px;min-width:0}.desk-top>.top-divider,.desk-top>.anticon,.top-name .local-badge{display:none}.desk-top .top-name{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:95px;margin-left:auto}.desk-top>a{white-space:nowrap;font-size:10px}.agent-status{font-size:11px!important;padding:0!important;gap:5px}.mobile-desk-tabs{height:39px;display:flex;flex-shrink:0;background:#fff;border-bottom:1px solid #e8edf2;padding:0 12px;gap:22px}.mobile-desk-tabs button{font-size:12px;padding:0 5px;position:relative;color:#8492a1}.mobile-desk-tabs button.active{color:#22aeba;font-weight:600}.mobile-desk-tabs button.active:after{content:"";position:absolute;bottom:0;left:5px;right:5px;height:2px;background:#28c4c7}.mobile-desk-tabs small{margin-left:6px;font-size:9px;background:#eaf6f7;color:#30aebb;border-radius:9px;padding:1px 5px}.desk-workspace{min-width:0;width:100%;overflow:hidden}.conversation-list,.customer-panel{display:none;width:100%;min-width:0;border:0}.chat-panel{display:none;min-width:0;width:100%}.mobile-pane-list .conversation-list{display:block}.mobile-pane-chat .chat-panel{display:flex}.mobile-pane-customer .customer-panel{display:block}.chat-heading{height:42px;padding:0 10px;gap:8px}.chat-heading>b{max-width:43%;font-size:12px}.chat-actions{margin-left:auto;min-width:0}.chat-actions button{font-size:11px;padding:6px 8px}.chat-actions button .anticon{display:none}.message-scroll{padding:15px 10px}.message-row{margin-bottom:20px}.message-bubble{max-width:92%;font-size:12px;padding:9px 11px}.message-meta b{font-size:10px}.message-meta{font-size:9px;flex-wrap:wrap;gap:4px}.composer{height:190px;min-height:150px;margin:0 5px 5px;padding:10px;flex-shrink:0}.composer-toolbar{gap:10px}.composer textarea{font-size:13px;min-height:50px}.composer-footer>span{font-size:9px;max-width:65%;line-height:1.5}.composer-footer .green{padding:8px 15px;white-space:nowrap}.message-attachment{max-width:200px;max-height:180px}.right-tabs{padding:0 20px;gap:30px}.customer-profile{padding-top:20px}.customer-edit{padding-bottom:30px}.customer-edit label>span,.info-row>span{width:67px}.conversation{padding:17px!important}.conversation-tail{display:flex}.conversation-content>b{font-size:14px}.conversation-content>span{font-size:12px}.list-tabs{gap:24px}.list-search{height:34px;margin-top:4px}.list-search input{font-size:12px}.management{padding:20px 12px;min-width:0}.management-heading{gap:10px}.management-heading h1{font-size:20px}.management-heading p{font-size:10px;line-height:1.6}.management-heading>.outline{padding:7px;font-size:10px;white-space:nowrap}.management-filters{gap:7px;flex-wrap:wrap}.management-filters input{width:100%;font-size:12px}.management-filters select{max-width:65%;font-size:12px}.data-table{overflow-x:auto;max-width:100%}.data-table table{min-width:620px}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.metric-grid>div{padding:15px}.metric-grid span{font-size:11px}.metric-grid strong{font-size:29px}.metric-grid p{font-size:10px;line-height:1.6}.white-card{padding:16px;min-width:0}.agent-metric{gap:8px;flex-wrap:wrap}.agent-metric b{width:auto}.agent-metric .bar{min-width:60px;margin:0 5px}.agent-metric>span{font-size:10px}.audit-row{gap:10px;font-size:10px;overflow-wrap:anywhere}.audit-row span{min-width:0}.channel-card{padding:25px 15px}.channel-address{font-size:11px;overflow-wrap:anywhere}.channel-card .link-button,.channel-card .outline{font-size:11px;padding:8px 10px}.settings-form label{width:100%}.settings-form input,.settings-form textarea,.settings-form select{width:100%;min-width:0}.desk-modal{width:calc(100% - 32px);padding:22px;max-height:90dvh;overflow:auto}.desk-toast{top:90px;max-width:calc(100% - 40px);font-size:12px}.demo-login form{width:calc(100% - 35px);max-width:420px;padding:30px}.login-brand{left:25px;top:25px;font-size:18px}.no-chat{padding:20px;text-align:center}.no-chat h2{font-size:17px}.no-chat p{font-size:11px;line-height:1.8}}@media(max-width:640px)and (max-height:600px){.composer{height:150px}.desk-nav{gap:3px}.desk-nav button{height:31px}.desk-logo{margin-bottom:0}}.conversation-list{display:flex;flex-direction:column}.list-heading,.list-tabs,.list-search,.conversation,.queue-strip{flex-shrink:0}.queue-strip{order:999;margin-top:auto}.list-tabs{gap:14px}.cfg-center{flex:1;min-height:0}.desk-app .cfg-btn.primary{background:#06b6d4;color:#fff}.desk-app .cfg-btn.destructive{color:#d74747}.desk-app .cfg-table td button:hover{background:#eefafb}.status-picker{display:flex;align-items:center;gap:7px}.status-picker i{width:8px;height:8px;border-radius:50%;background:#f5b82e}.status-picker i.online{background:#14cb82}.desk-app .status-picker select{border:0;padding:3px;background:transparent;font-size:12px;width:80px}.demo-entry{margin-top:10px}@media(max-width:640px){.conversation-list{display:none}.mobile-pane-list .conversation-list{display:flex}}.mention-list article{padding:16px;border-bottom:1px solid #edf0f2;background:#f0fdfa}.mention-list article.read{background:#fff}.mention-list b,.mention-list small{display:block}.mention-list small{font-size:11px;color:#78838f;margin-top:7px}.mention-list p{font-size:13px;line-height:1.6;overflow-wrap:anywhere}.mention-list em{font-style:normal;font-size:10px;color:#059669}.mention-list button{color:#059669;font-size:12px;padding:5px}.mention-picker{display:flex;gap:6px;align-items:center;flex-wrap:wrap;padding:5px 16px;font-size:12px;background:#fffbeb}.mention-picker select{margin-left:6px;border:1px solid #e5e7eb;border-radius:4px;padding:3px;max-width:130px}.mention-picker button{background:#fef3c7;border-radius:4px;padding:4px}.composer:has(.mention-picker) textarea{min-height:35px;flex:1}.monitor-warning{color:#b45309;background:#fffbeb;padding:5px 8px;border-radius:4px;white-space:nowrap}.monitor-clear{color:#047857;padding:14px 0}.live-monitor .white-card{margin-top:18px}.live-monitor .data-table{margin-top:12px}.live-monitor .data-table table{min-width:580px}.performance-table{overflow-x:auto}.performance-table table{min-width:650px}@media(max-width:640px){.mention-picker{padding:3px 10px;max-height:80px;overflow-y:auto}.live-monitor .agent-metric{flex-wrap:wrap;gap:9px}.live-monitor .audit-row{overflow-wrap:anywhere;flex-wrap:wrap}.live-monitor .metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.live-monitor .metric-grid strong{font-size:26px}}.session-tags{display:flex;gap:7px;align-items:center;flex-wrap:wrap;font-size:11px;margin-bottom:16px;color:#78838f}.session-tags button{padding:4px 7px;border-radius:3px;background:#e7f8f9;color:#138a95}.operations .white-card{margin-top:20px}.operations .data-table{margin-top:15px;overflow-x:auto}.operations .data-table table{min-width:650px}.ops-banner{display:flex;align-items:center;gap:20px;padding:20px;background:#edf8f7;border:1px solid #cbe9e5;border-radius:8px;margin-bottom:20px}.ops-banner>div{flex:1}.ops-banner p{font-size:12px;line-height:1.7;color:#53716c}.ops-banner button{white-space:nowrap}.ops-success{padding:14px;background:#e9f9f0;color:#16724a;overflow-wrap:anywhere}.operations .white-card>p{line-height:1.8}.operations .audit-row{overflow-wrap:anywhere}@media(max-width:640px){.ops-banner{flex-wrap:wrap}.desk-nav{gap:6px}.desk-nav button{height:36px}}.ops-form{margin:20px 0;max-width:520px}.ops-form summary{cursor:pointer;color:#188b97;padding:10px 0}.ops-form label{display:block;font-size:12px;margin:14px 0}.ops-form input{width:100%;display:block;margin:7px 0}.ops-form small{display:block;color:#78838f;line-height:1.8}.cfg-center{display:flex;flex:1;min-height:0;background:#f5f7f9;color:#242b36;font-size:14px;overflow:hidden}.cfg-center *{box-sizing:border-box}.cfg-center button,.cfg-center input,.cfg-center select,.cfg-center textarea{font:inherit}.cfg-sidebar{width:220px;flex-shrink:0;background:#fff;border-right:1px solid #e9edf2;overflow:auto;padding-bottom:22px}.cfg-sidebar-title{font-size:17px;font-weight:600;padding:23px 25px;border-bottom:1px solid #f1f3f5}.cfg-menu-group{padding:14px 12px 0}.cfg-menu-group h3{font-size:12px;font-weight:500;color:#9aa3ae;margin:7px 13px 9px}.cfg-menu-group>button{border:0;background:none;display:flex;align-items:center;gap:10px;width:100%;text-align:left;color:#545d69;padding:10px 15px;border-radius:4px;cursor:pointer;min-height:38px}.cfg-menu-group>button:hover{background:#f6fafb}.cfg-menu-group>button.selected{background:#e9f9fc;color:#06aabd;font-weight:500}.cfg-main{flex:1;min-width:0;overflow:auto;padding:24px 28px 40px}.cfg-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:23px}.cfg-heading h1{font-size:20px;font-weight:600;margin:0 0 9px}.cfg-heading p,.cfg-muted{color:#9098a3;font-size:12px;line-height:1.8;margin:0}.cfg-btn{border:1px solid #dce2e8;border-radius:4px;color:#535d69;min-height:34px;padding:7px 15px;background:#fff;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;white-space:nowrap}.cfg-btn:hover{border-color:#06b6d4;color:#06aabd}.cfg-btn.primary{color:#fff;background:#06b6d4;border-color:#06b6d4}.cfg-btn.destructive{color:#fff;background:#e55d67;border-color:#e55d67}.cfg-center button:disabled{opacity:.5;cursor:not-allowed}.cfg-card{background:#fff;border:1px solid #eef0f3;border-radius:5px;margin-bottom:20px;padding:23px}.cfg-card h2{font-size:15px;margin:0 0 16px;font-weight:600}.cfg-toolbar{display:flex;align-items:center;gap:14px;margin-bottom:22px}.cfg-search{display:flex;align-items:center;gap:9px;border:1px solid #dce2e8;border-radius:4px;padding:7px 12px;max-width:340px;flex:1;color:#9aa4b0}.cfg-search input{border:0;background:none;width:100%;outline:0;min-width:0;color:#344051}.cfg-count{font-size:12px;color:#99a1ab;flex:1}.cfg-table-wrap{overflow:auto}.cfg-table{border-collapse:collapse;width:100%;white-space:nowrap;text-align:left}.cfg-table th{background:#f7f9fb;font-weight:500;color:#647080;padding:14px 15px;border-bottom:1px solid #eef1f5;font-size:13px}.cfg-table td{padding:17px 15px;border-bottom:1px solid #f0f2f5;font-size:13px;color:#58616e;max-width:260px}.cfg-table tr:hover td{background:#fcfeff}.cfg-long-text{max-width:260px;white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.7}.cfg-actions button{border:0;background:none;color:#05a7be;cursor:pointer;padding:3px 8px}.cfg-actions .danger{color:#e9747a}.cfg-status{display:inline-flex;align-items:center;gap:6px;color:#9ba3af;font-size:12px}.cfg-status:before{content:"";width:6px;height:6px;border-radius:50%;background:#c1c7cf}.cfg-status.enabled{color:#37ae8b}.cfg-status.enabled:before{background:#40be96}.cfg-color{display:flex;align-items:center;gap:8px}.cfg-color i{width:13px;height:13px;display:inline-block;border-radius:3px}.cfg-empty{padding:58px 10px;text-align:center;color:#9ca5b1}.cfg-empty>.anticon{font-size:34px;color:#d1dbe4}.cfg-empty small{font-size:12px;color:#b1b9c3}.cfg-alert{background:#eefaff;border:1px solid #cceef6;color:#5b8795;padding:11px 15px;border-radius:4px;margin:0 0 18px;line-height:1.7;font-size:13px;display:flex;gap:12px;align-items:center}.cfg-alert.error{background:#fff4f3;border-color:#ffdcda;color:#cb5d59}.cfg-alert.success{background:#edf9f4;border-color:#cbeede;color:#3b9271}.cfg-alert>button{margin-left:auto;border:0;background:none;color:inherit;cursor:pointer}.cfg-access-heading{display:flex;justify-content:space-between;gap:15px;margin-bottom:22px}.cfg-access-heading h2{margin-bottom:9px}.cfg-access-heading h2 .anticon{color:#06b6d4;margin-right:6px}.cfg-access-heading p{font-size:12px;color:#909aa7;margin:0}.cfg-access>label{display:block;font-size:13px;color:#697483;margin:17px 0}.cfg-copy-row{display:flex;align-items:flex-start;gap:10px;margin-top:9px}.cfg-copy-row input,.cfg-copy-row textarea{flex:1;background:#f7f9fb;border:1px solid #e5eaf0;color:#6b7b8c;border-radius:4px;padding:10px 13px;font-size:12px;min-width:0;font-family:monospace}.cfg-global{max-width:800px}.cfg-global form>label,.cfg-form-fields>label{display:block;margin-bottom:18px;color:#5c6876;font-size:13px}.cfg-global label input,.cfg-global label textarea,.cfg-global label select,.cfg-form-fields label>input:not([type=checkbox]),.cfg-form-fields label>textarea,.cfg-form-fields label>select{display:block;width:100%;border:1px solid #dce2e8;border-radius:4px;padding:10px 12px;margin-top:8px;outline:none;color:#364153;background:#fff}.cfg-center input:focus,.cfg-center textarea:focus,.cfg-center select:focus{border-color:#06b6d4;box-shadow:0 0 0 2px #06b6d412}.cfg-agent-chips{display:flex;flex-wrap:wrap;gap:12px}.cfg-agent-chips>span{background:#f5f8fb;padding:10px 14px;border-radius:4px}.cfg-agent-chips code{margin-left:12px;font-size:12px;color:#8c98a6}.cfg-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1200;background:#1a253a66;display:flex;align-items:center;justify-content:center;padding:25px}.cfg-modal{background:#fff;border-radius:7px;width:580px;max-width:100%;max-height:90vh;overflow:auto;box-shadow:0 20px 70px #172e4726}.cfg-modal>header{display:flex;align-items:center;justify-content:space-between;padding:21px 25px;border-bottom:1px solid #eef1f4}.cfg-modal h2{font-size:17px;margin:0;font-weight:600}.cfg-modal>header button{border:0;background:none;color:#9aa2ad;cursor:pointer}.cfg-form-fields{padding:23px 25px 5px}.cfg-modal footer{display:flex;gap:12px;justify-content:flex-end;border-top:1px solid #eef1f4;padding:17px 25px}.cfg-modal>.cfg-alert{margin:16px 24px 0}.cfg-modal .cfg-muted{padding:0 25px 20px}.cfg-checkbox{display:flex!important;align-items:center;gap:10px}.cfg-checkbox input{accent-color:#06b6d4}.cfg-delete-message{padding:22px 25px;line-height:1.8}.cfg-modal textarea{resize:vertical}@media(max-width:900px){.cfg-sidebar{width:180px}.cfg-main{padding:20px 16px}.cfg-card{padding:16px}.cfg-count{display:none}}@media(max-width:620px){.cfg-center{flex-direction:column}.cfg-sidebar{width:100%;max-height:190px;display:flex;overflow:auto;flex-shrink:0}.cfg-sidebar-title{display:none}.cfg-menu-group{min-width:140px;padding:10px}.cfg-menu-group>button{padding:8px}.cfg-main{padding:17px 10px}.cfg-heading h1{font-size:18px}.cfg-heading p{font-size:11px}.cfg-toolbar{flex-wrap:wrap}.cfg-toolbar>.cfg-btn{font-size:12px}.cfg-access-heading,.cfg-copy-row{flex-direction:column}.cfg-copy-row input,.cfg-copy-row textarea{width:100%;flex:auto}.cfg-modal-backdrop{padding:12px}}.web-channel-layout{display:flex;background:#fff;border:1px solid #e8edf1;border-radius:5px;min-height:740px;overflow:hidden}.web-channel-list{width:215px;flex-shrink:0;position:relative;background:#fafbfc;border-right:1px solid #e7eaef;padding:22px 12px 75px}.web-channel-list h2{font-size:18px;margin:0 0 18px}.web-channel-row{display:flex;align-items:center;border:1px solid transparent;border-radius:4px;padding:8px;margin-bottom:7px}.web-channel-row.active{background:#e6f9fc;border-color:#d4eff4;border-left:2px solid #09b6d2}.web-channel-row>button:first-child{flex:1;min-width:0;overflow-wrap:anywhere;border:0;background:none;text-align:left;color:#284558;cursor:pointer}.web-switch{border:0;border-radius:20px;background:#b4bdc8;width:28px;height:16px;position:relative;flex-shrink:0;cursor:pointer}.web-switch.on{background:#00ca60}.web-switch i{display:block;background:#fff;width:12px;height:12px;border-radius:50%;position:absolute;top:2px;left:2px}.web-switch.on i{left:14px}.web-add{position:absolute;bottom:20px;left:12px;right:12px;background:#00ce5f;color:#fff;border-color:#00ce5f}.web-channel-details{flex:1;min-width:0;max-width:760px;padding:24px}.web-channel-heading{display:flex;justify-content:space-between;gap:12px;margin-bottom:26px}.web-channel-heading h2{font-size:17px;margin:0 0 5px}.web-channel-heading small{color:#888}.web-setting-group{margin-bottom:23px}.web-setting-group h3{border-left:3px solid #06b6d4;padding-left:12px;font-size:14px;margin:0 0 13px}.web-setting-row{display:flex;gap:20px;padding:10px 12px;border-bottom:1px solid #f1f2f5;max-width:420px;color:#60656c}.web-setting-row span{flex:1}.web-setting-row button{border:0;background:none;color:#05b3cf;cursor:pointer;white-space:nowrap}.web-channel-links{display:flex;gap:25px;margin:18px 0}.web-channel-links a{color:#05a7be;text-decoration:none}.web-setting-group>input,.web-setting-group>textarea{width:100%;padding:9px;border:1px solid #dfe6ed;border-radius:4px;margin:7px 0 15px}.web-field-choice{display:flex;justify-content:space-between;padding:10px;gap:20px}.web-field-choice input{margin-right:9px}.web-editor fieldset{border:1px solid #e1e8ef;border-radius:4px;margin:20px 0}.web-editor legend{font-size:13px;color:#687987}@media(max-width:760px){.web-channel-layout{flex-direction:column}.web-channel-list{width:100%;border-right:0;border-bottom:1px solid #e8edf1;min-height:180px}.web-channel-details{padding:20px 15px}.web-setting-row{padding:12px 0}}.report-filters{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap;background:#fff;padding:18px;border:1px solid #edf0f4;border-radius:6px}.report-filters label{display:flex;flex-direction:column;gap:8px;color:#748292;font-size:12px}.report-filters select,.report-filters input{min-width:140px}.report-filters button{height:37px}.report-scope{color:#8996a6;font-size:12px;line-height:1.8;margin:15px 0}.reports .metric-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.reports .metric-grid strong{font-size:29px}.report-chart{display:flex;align-items:flex-end;gap:22px;overflow-x:auto;padding:8px 4px 0}.report-day{flex:0 0 48px;text-align:center;font-size:12px;color:#8b97a5}.report-day>div{height:135px;display:flex;align-items:flex-end;justify-content:center}.report-day i{display:block;width:26px;background:#27bbca;border-radius:3px 3px 0 0}.report-day span{display:block;margin-top:10px}.report-day b{font-weight:500;color:#354454}.report-breakdowns{display:grid;grid-template-columns:1fr 1fr;gap:20px}.report-breakdowns table{width:100%;border-collapse:collapse;text-align:left}.report-breakdowns th,.report-breakdowns td{border-bottom:1px solid #edf0f4;padding:12px 5px;font-size:13px}.report-breakdowns th{font-weight:500;color:#8693a4}@media(max-width:750px){.reports .metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.report-breakdowns{grid-template-columns:1fr;gap:0}.report-filters{padding:12px;gap:8px}.report-filters label{width:calc(50% - 4px)}.report-filters select,.report-filters input{width:100%;min-width:0}.reports .metric-grid strong{font-size:22px}}.tc-assistant{color:#354353;font-size:13px;line-height:1.65;min-width:0}.tc-assistant *{box-sizing:border-box}.tc-title{display:flex;align-items:center;justify-content:space-between;gap:12px}.tc-title small{display:block;color:#788797;font-size:11px}.tc-assistant button{border:1px solid #bcdadd;background:#fff;color:#158b91;border-radius:4px;padding:7px 11px;font:inherit;cursor:pointer}.tc-assistant button:disabled{opacity:.5;cursor:default}.tc-assistant h3{font-size:14px;margin:24px 0 9px}.tc-boundary{background:#fff7e7;color:#8c6c38;padding:11px;border-radius:5px;font-size:12px}.tc-muted{font-size:11px;color:#778694;overflow-wrap:anywhere}.tc-tabs{display:flex;gap:5px;flex-wrap:wrap;border-bottom:1px solid #e3ebf0;padding-bottom:9px}.tc-tabs button{border:0;background:#f3f7fa;color:#607283}.tc-tabs button.active{background:#e3f8f6;color:#13877d}.tc-playbook{border:1px solid #e3eaf0;border-radius:5px;padding:12px;margin:10px 0}.tc-playbook ol{padding-left:18px;margin:7px 0 0;font-size:12px}.tc-chip{display:inline-block;font-size:10px;color:#94722f;border-radius:3px;padding:2px 7px;background:#fff1d5;margin-left:5px}.tc-signals{padding-left:19px;font-size:12px;color:#9b7044}.tc-assistant textarea,.tc-assistant select{display:block;width:100%;border:1px solid #d8e3eb;border-radius:4px;padding:9px;background:#fff;color:#374f60;font:inherit;margin:7px 0 10px;min-width:0}.tc-assistant textarea{resize:vertical}.tc-handoff{white-space:pre-wrap;background:#f2f6f9;padding:13px;font-size:12px}.tc-error{background:#fff0ee;color:#af4842;padding:10px;overflow-wrap:anywhere}.tc-notice{background:#eaf8f0;color:#218866;padding:10px}.tc-evidence{max-height:350px;overflow:auto;border:1px solid #e1e9ef;border-radius:4px}.tc-evidence-row{display:flex;gap:9px;padding:10px;border-bottom:1px solid #ecf1f5;cursor:pointer;align-items:flex-start}.tc-evidence-row input{margin-top:4px;flex-shrink:0}.tc-evidence-row span{min-width:0}.tc-evidence-row b{font-size:11px}.tc-evidence-row small{display:block;white-space:pre-wrap;overflow-wrap:anywhere;color:#64788b;font-size:12px}.tc-review-form>label{display:block;margin:12px 0}.tc-review-form fieldset{border:1px solid #dfe7ec;border-radius:5px;padding:12px;margin:12px 0}.tc-review-form legend{font-size:12px;font-weight:600}.tc-check{display:flex!important;gap:10px;align-items:center}.tc-primary{background:#12a393!important;color:#fff!important;border-color:#12a393!important}.tc-review-record{padding:12px;background:#f5faf9;border:1px solid #e0ece9;border-radius:5px;margin:10px 0}.tc-review-record small{font-size:10px;color:#82918f}.tc-document{white-space:pre-wrap;word-break:break-word;max-height:550px;overflow:auto;padding:15px;background:#f6f8fb;font-family:inherit;font-size:12px;line-height:1.8}.tc-workspace{display:flex;background:#fff;border:1px solid #e5ebf1;border-radius:6px;min-height:600px}.tc-session-list{width:240px;flex-shrink:0;border-right:1px solid #e2eaf1;padding:15px;overflow:auto;max-height:calc(100vh - 220px)}.tc-session-list>input{width:100%;padding:9px;border:1px solid #d8e3eb;border-radius:4px;margin-bottom:15px}.tc-session-list>button{display:block;width:100%;text-align:left;border:0;border-radius:5px;padding:12px;background:transparent;color:#4b5d70;cursor:pointer}.tc-session-list>button.active{background:#e6f7f5}.tc-session-list small{display:block;font-size:11px;color:#8b9aa6;margin-top:5px}.tc-workspace-main{flex:1;min-width:0;padding:24px;max-width:950px}.tc-workspace-main>h2{font-size:17px;margin:0 0 20px}.tc-assistant.compact{padding:16px}.right-tabs{flex-wrap:wrap}.right-tabs button{font-size:12px}@media(max-width:800px){.tc-session-list{width:170px}.tc-workspace-main{padding:15px}}@media(max-width:600px){.tc-workspace{flex-direction:column}.tc-session-list{width:100%;max-height:180px;border-right:0;border-bottom:1px solid #e2eaf1}.tc-workspace-main{padding:14px}}.tc-review-record summary{cursor:pointer;color:#16867f;margin:12px 0}.tc-saved-dimension{border-top:1px solid #dfebe7;margin-top:9px;padding-top:9px}.tc-review-record>button{margin-top:12px}.tc-work-board label{display:block;margin:12px 0}.tc-work-board input:not([type=checkbox]){display:block;width:100%;padding:9px;border:1px solid #d8e3eb;border-radius:4px;font:inherit;margin-top:7px}.tc-work-create{background:#f7fafb;border:1px solid #e1e9ee;padding:14px;border-radius:5px;margin:15px 0}.tc-work-create summary,.tc-work-events summary,.tc-work-actions summary{cursor:pointer;color:#16867f}.tc-work-create form{padding-top:10px}.tc-work-item{border:1px solid #dfe8ed;padding:15px;border-radius:6px;margin:18px 0}.tc-work-item>header{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap}.tc-work-state{padding:3px 8px;background:#e9f4fa;color:#4a829f;border-radius:4px;font-size:11px}.tc-work-state.closed{background:#e8f7ee;color:#278759}.tc-work-state.cancelled{background:#f0f1f4;color:#808792}.tc-work-item>small{display:block;font-size:11px;color:#85929d;margin:5px 0;overflow-wrap:anywhere}.tc-work-item>p,.tc-work-events p{white-space:pre-wrap;overflow-wrap:anywhere}.tc-work-actions{border-top:1px solid #e6edf1;padding-top:8px;margin-top:15px}.tc-work-next{margin:15px 0}.tc-work-events{border-top:1px solid #e4ecf1;margin-top:18px;padding-top:12px}.tc-work-events>div{border-left:2px solid #c9e5e3;padding:8px 0 8px 12px;margin:12px 0}.tc-work-events small{display:block;color:#8495a0;font-size:11px}.tc-work-events p{margin:5px 0;font-size:12px}.visitor-page{min-height:100vh;background:#fff;display:flex;align-items:center;flex-direction:column;padding:27px 16px 16px;font-family:Arial,Microsoft YaHei,sans-serif;color:#303b49;box-sizing:border-box}.visitor-page *{box-sizing:border-box}.visitor-page button,.visitor-page textarea{font:inherit}.visitor-page button{cursor:pointer}.visitor-page button:disabled{cursor:default}.visitor-card{width:650px;height:700px;max-width:100%;display:flex;flex-direction:column;border-radius:12px;overflow:hidden;position:relative;background:#f3f6f8;box-shadow:0 5px 20px #0003}.visitor-header{height:56px;flex-shrink:0;background:linear-gradient(105deg,#24b8e9,#2a2cdb);display:flex;align-items:center;padding:7px 10px;color:#fff;position:relative;z-index:3}.visitor-brand{width:41px;height:41px;border-radius:50%;background:#fff;color:#27a9d6;font-size:15px;display:flex;flex-direction:column;align-items:center;justify-content:center;font-weight:700;line-height:17px;flex-shrink:0}.visitor-brand span{font-size:6px;letter-spacing:.1px;color:#4788b0}.visitor-heading{padding-left:11px;display:flex;flex-direction:column;gap:4px}.visitor-heading strong{font-size:14px;font-weight:500}.visitor-heading small{font-size:10px;color:#e6f5ff}.visitor-heading i{display:inline-block;width:5px;height:5px;background:#9af2b3;border-radius:50%;margin-right:5px}.visitor-more{background:none;border:0;color:#fff;font-size:26px;line-height:30px;padding:0 12px;margin-left:5px}.visitor-menu{position:absolute;left:125px;top:51px;padding:8px;background:#fff;border-radius:7px;box-shadow:0 3px 18px #0002;display:flex;flex-direction:column;color:#445264;min-width:190px;font-size:12px}.visitor-menu span{padding:9px;color:#9aa2ac}.visitor-menu button,.visitor-menu a{padding:10px;text-align:left;background:none;border:0;text-decoration:none;color:#465365;font-size:12px}.visitor-menu button:hover,.visitor-menu a:hover{background:#f2f6fc}.visitor-messages{overflow-y:auto;flex:1;padding:0 12px 18px;scrollbar-width:thin;scrollbar-color:#b7bbbf transparent}.visitor-history{text-align:center;color:#949aa3;font-size:12px;padding:3px 0 9px}.visitor-announcement{font-size:12px;line-height:20px;background:#fff;padding:9px 12px;border-radius:4px;margin-bottom:23px;color:#3d4754}.visitor-system{display:table;margin:14px auto;padding:7px 10px;background:#fff;color:#9097a1;font-size:12px;line-height:17px;border-radius:4px;text-align:center;max-width:92%}.visitor-message{display:flex;flex-direction:column;align-items:flex-start;margin:12px 0}.visitor-message.outgoing{align-items:flex-end}.visitor-message-meta{color:#8a939d;font-size:11px;margin-bottom:6px;line-height:16px}.visitor-bubble{background:#fff;border-radius:5px;padding:12px;font-size:13px;line-height:21px;max-width:94%;white-space:pre-wrap;overflow-wrap:anywhere}.outgoing .visitor-bubble{background:linear-gradient(110deg,#21b8e9,#2c2cdb);color:#fff}.visitor-bubble.recalled{font-style:italic;color:#8c95a0;background:#e9edf0}.visitor-image{max-width:240px;max-height:240px;display:block;border-radius:3px}.visitor-file{color:inherit;text-decoration:none}.visitor-file small{display:block;opacity:.7;margin:4px 0 0 20px;font-size:11px}.visitor-loading{color:#8998aa;text-align:center;padding:60px 10px;font-size:13px}.visitor-compose{position:relative;height:136px;flex-shrink:0;background:#fff;border-top:1px solid #eef0f3}.visitor-questions{height:41px;padding:8px 12px 6px;display:flex;gap:8px;overflow-x:auto;scrollbar-width:none;border-bottom:1px solid #f3f5f7}.visitor-questions button{background:#fff;border:1px solid #e0e9ef;color:#6f859b;border-radius:15px;font-size:11px;white-space:nowrap;padding:4px 10px}.visitor-questions button:hover{border-color:#34b5e8;color:#168ac7}.visitor-editor{height:55px;position:relative}.visitor-editor textarea{width:100%;height:100%;border:0;outline:0;resize:none;padding:13px 14px 20px;font-size:13px;color:#38475b;line-height:21px;background:#fff}.visitor-editor textarea::placeholder{color:#acb3bc}.visitor-count{position:absolute;right:15px;bottom:5px;color:#b4bac2;font-size:10px;pointer-events:none}.visitor-toolbar{display:flex;justify-content:space-between;align-items:center;padding:0 14px;height:40px}.visitor-tools{display:flex;gap:16px}.visitor-tools button{border:0;background:none;color:#91a0af;width:23px;height:28px;padding:0;font-size:20px;display:flex;align-items:center;justify-content:center}.visitor-tools button:disabled{opacity:.35}.visitor-send{border:none;background:linear-gradient(110deg,#20b7e8,#2b59e6);border-radius:20px;padding:8px 19px;color:#fff;font-size:12px;display:flex;gap:7px;align-items:center;min-width:88px;justify-content:center}.visitor-send:disabled{opacity:.45}.visitor-send svg{font-size:12px}.visitor-emojis{position:absolute;left:9px;bottom:45px;background:#fff;border:1px solid #edf0f4;box-shadow:0 4px 18px #0002;border-radius:8px;display:grid;grid-template-columns:repeat(6,1fr);padding:8px;z-index:5}.visitor-emojis button{border:0;background:none;font-size:24px;padding:5px}.visitor-closed{height:120px;flex-shrink:0;background:#e6e7eb;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:10px}.visitor-closed button{background:none;border:0;color:#617081;font-size:16px;text-decoration:underline;text-underline-offset:4px;display:flex;gap:9px;align-items:center}.visitor-closed .visitor-evaluate{font-size:11px;text-decoration:none;color:#8993a0}.visitor-demo-label{font-size:10px;color:#b2bac4;letter-spacing:1px;margin-top:14px}.visitor-error{padding:8px 12px;background:#fff2e8;color:#a26732;font-size:12px;line-height:18px;z-index:2}.visitor-error button{border:0;background:none;color:#158ccd;margin-left:8px;font-size:12px}.visitor-toast{position:absolute;left:50%;transform:translate(-50%);bottom:215px;max-width:90%;width:max-content;border-radius:6px;background:#263444e8;color:#fff;padding:11px 16px;font-size:12px;z-index:20;box-shadow:0 3px 12px #0002}.visitor-modal-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:#0004;z-index:30;display:flex;justify-content:center;align-items:center;padding:20px}.visitor-rating{width:340px;border-radius:10px;background:#fff;padding:27px 25px 23px;position:relative;text-align:center;box-shadow:0 10px 40px #0002}.visitor-rating-close{position:absolute;right:11px;top:6px;border:0;background:none;color:#9ca6b1;font-size:25px}.visitor-rating h3{font-size:18px;margin:0 0 10px;font-weight:500}.visitor-rating p{font-size:12px;color:#98a2ad;margin:0}.visitor-stars{display:flex;justify-content:center;margin:20px 0}.visitor-stars button{font-size:30px;background:none;border:0;color:#d8dee6;padding:0 4px}.visitor-stars button.selected{color:#ffba32}.visitor-rating textarea{width:100%;height:80px;border:1px solid #e5eaf0;border-radius:4px;resize:none;padding:10px;font-size:12px;outline-color:#26a8e5}.visitor-rating-submit{width:100%;border:0;background:linear-gradient(100deg,#25b6e8,#2f57e4);color:#fff;padding:10px;margin-top:15px;border-radius:5px;font-size:13px}.visitor-page button:focus-visible{outline:2px solid #18a5db;outline-offset:3px}@media(max-width:680px){.visitor-page{padding:0;height:100dvh;min-height:0;background:#f3f6f8}.visitor-card{width:100%;height:100%;border-radius:0;box-shadow:none}.visitor-demo-label{display:none}.visitor-header{height:56px}.visitor-bubble{max-width:94%;font-size:13px}.visitor-messages{padding:0 10px 14px}.visitor-compose{height:150px;padding-bottom:env(safe-area-inset-bottom)}.visitor-questions{padding-left:10px}.visitor-questions button{font-size:11px}.visitor-heading strong{font-size:14px}.visitor-announcement{font-size:12px}.visitor-image{max-width:210px}.visitor-closed{padding-bottom:env(safe-area-inset-bottom)}}@media(max-width:680px){.visitor-editor{height:69px}}.visitor-header,.outgoing .visitor-bubble,.visitor-send{background:var(--channel-theme,#24b8e9)}.visitor-channel-sidebar{background:#fff;border-radius:5px;margin:12px 0;padding:12px;font-size:13px}.visitor-channel-sidebar summary{cursor:pointer;color:#127d96}.visitor-channel-sidebar p{white-space:pre-wrap;line-height:1.8}.visitor-channel-form{background:#fff;padding:26px;width:380px;max-width:95%;border-radius:10px;max-height:90vh;overflow:auto}.visitor-channel-form h3{margin:0 0 20px}.visitor-channel-form label{display:block;font-size:13px;margin:15px 0}.visitor-channel-form input,.visitor-channel-form textarea{display:block;width:100%;border:1px solid #d5e0e8;border-radius:5px;padding:10px;margin-top:7px;font:inherit}.visitor-channel-form textarea{min-height:100px}.visitor-channel-form>p{font-size:13px;color:#6a7d8b;line-height:1.7}.visitor-form-actions{display:flex;justify-content:flex-end;gap:15px}.visitor-leave-link{border:0;background:none;color:#089db0;text-decoration:underline;display:block;margin:8px auto 0}.outgoing .secure-file small,.outgoing .secure-file p{color:inherit;opacity:.9}:root{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Microsoft YaHei,Arial,sans-serif;color:#263445;font-size:14px;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer}button:disabled{cursor:not-allowed}a{color:inherit}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid #06b6d4}button{touch-action:manipulation}#root{min-height:100dvh}.mobile-prototype{width:min(100vw,390px);height:min(100dvh,844px);margin-inline:auto;overflow:hidden;position:relative}.secure-file{min-width:150px;max-width:360px;text-align:left;overflow-wrap:anywhere;font-size:12px;line-height:1.6}.secure-file b,.secure-file small{display:block}.secure-file small{font-size:10px;color:#697886;margin-top:6px}.secure-file p{font-size:11px;margin:8px 0}.secure-file button{padding:7px 12px!important;border:1px solid #2cafaa!important;border-radius:4px!important;background:#fff!important;color:#168e87!important;cursor:pointer}.secure-file>span{color:#9a6d17;font-size:11px}.secure-file.status-blocked>span,.secure-file.status-error>span{color:#ad3c3c}@media(max-width:640px){.secure-file{max-width:230px}}.secure-video{display:block;width:100%;max-width:360px;max-height:260px;margin-top:10px;border-radius:6px;background:#111;object-fit:contain}.channel-entry-page{padding:40px;color:#345;font-family:Arial,Microsoft YaHei,sans-serif}.channel-entry-widget{position:fixed;bottom:20px;z-index:20;display:flex;flex-direction:column;gap:10px;align-items:flex-end}.channel-entry-widget.right{right:20px}.channel-entry-widget.left{left:20px;align-items:flex-start}.channel-entry-toggle{padding:13px 25px;border:0;border-radius:30px;color:#fff;cursor:pointer;box-shadow:0 5px 20px #0002}.channel-entry-window{width:390px;height:min(740px,80vh);max-width:calc(100vw - 40px);background:#fff;box-shadow:0 5px 30px #0003;border-radius:10px;overflow:hidden;display:flex;flex-direction:column}.channel-entry-window>button{border:0;padding:8px;background:#f0f6f9;color:#456;cursor:pointer}.channel-entry-window iframe{width:100%;height:100%;border:0;flex:1}